Machine Games Duty (MGD) — service availability and issues
Updated 9 September 2024
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This publication is available at https://www.gov.uk/government/publications/machine-games-duty-mgd-service-availability-and-issues/b9ba8cdc-32a6-4b90-87e6-41d40d320e2b
Service availability
Full service available.
If you’re trying to create, sign in or reset your user ID or password, check for known problems with Government Gateway.
Sign in to Machine Games Duty (MGD) online.
Planned downtime
None.
Service issues
MGD for Agents
If you get a system error message when trying to enrol for MGD for Agents:
- do not attempt to enrol again
- call the VAT Online helpdesk to get your agent reference and guidance to complete your enrolment
We apologise for any inconvenience this may cause.
View Account
HMRC is aware that MGD View Account is not showing the correct account position for some MGD customers. This issue is being investigated.
HMRC wants to reassure customers that we will only pursue debts where our records show they are due.
If you believe that you are affected by this issue and your View Account balance is incorrect you do not need to contact us.
We apologise for any confusion and inconvenience this may cause.
Other issues
If you need help with anything not listed here, please contact the Online Services helpdesk.
Other services
Check availability and issues for other services.