Guidance

Making a complaint to the Employment Agency Standards Inspectorate (EAS) about your recruitment agency

This guidance is provided to help agency workers who have raised or need to raise a complaint to EAS about their recruitment agency.

From:
Employment Agency Standards Inspectorate and Department for Business and Trade
Published
22 August 2024

Applies to England, Scotland and Wales

Documents

Making a complaint to the Employment Agency Standards Inspectorate (EAS) about your recruitment agency

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Details

This guidance from the Employment Agency Standards Inspectorate (EAS) supports agency workers and others who wish to make a complaint about a recruitment agency.

This guidance aims to help to manage expectations and encourages workers to make a complaint where they believe the law has been breached. It may also be useful to recruitment agencies to gain a better understanding of the work EAS does and how EAS investigates complaints.

The guidance covers:

  • who EAS are
  • the issues EAS can investigate
  • how EAS investigates a complaint
  • the actions EAS can take against a non-compliant agency
  • the issues EAS cannot help with
  • how to make a complaint to EAS

Updates to this page

Published 22 August 2024

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