Guidance

MOD Schools complaints procedure

A policy directive for service families about how complaints from service children or service parents to MOD Schools are handled.

• From: Ministry of Defence
• Published: 10 April 2017
• Last updated: 1 October 2020 — See all updates

Documents

Complaints procedure for MOD schools and settings overseas

Ref: DCYP Dir 3.2.8 Version 2.1 Jul 2020

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Complaints procedure for MOD schools and settings overseas - Annex A

Ref: DCYP Pol Dir 3.2.8 Dated July 2020

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Complaints procedure for MOD schools and settings overseas - Annex B

Ref: DCYP Pol Dir 3.2.8 Dated July 2020

PDF, 47.7 KB, 2 pages

Complaints procedure for MOD schools and settings overseas - Annex C

Ref: DCYP Pol Dir 3.2.8 Dated July 2020

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Complaints procedure for MOD schools and settings overseas - Annex D

Ref: DCYP Pol Dir 3.2.8 Dated July 2020

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Complaints procedure for MOD schools and settings overseas - Annex E

Ref: DCYP Pol Dir 3.2.8 Dated July 2020

PDF, 130 KB, 4 pages

Details

The Directorate Children and Young People (DCYP) have published this guide to explain the procedures for complaints to MOD Schools. This guide includes:

• complaints from parents about actions of a member of staff other than the head teacher
• complaints from parents about actions of the head teacher
• complaints from pupils
• curriculum complaints
• special educational needs and disability (SEND) complaints
• exclusion complaints
• safeguarding complaints
• complaints about DCYP MOD Schools’ staff

Published 10 April 2017
Last updated 1 October 2020 + show all updates

1. 1 October 2020

   Added: Complaints procedure for MOD Schools to replace previous version from 2017 along with Annex A to E

2. 27 January 2020

   Added the following note: This procedure is currently under review. Further information will be released in due course.

3. 10 April 2017

   First published.