Research and analysis

Mystery Shopper results: 2011 to 2014

These documents show the issues raised and resolution of cases investigated during 2011 to 2014 under the Mystery Shopper scheme.

From:
Cabinet Office
Published
24 August 2011
Last updated
5 January 2015 — See all updates

This publication was withdrawn on

This page has been withdrawn because it’s out of date. You can read about the Public Procurement Review Service at Public Procurement Review Service: scope and remit

Documents

Mystery Shopper results October to December 2014

PDF, 413 KB, 13 pages

Mystery Shopper results July to September 2014

PDF, 363 KB, 13 pages

Mystery Shopper results December 2013 to June 2014

PDF, 323 KB, 14 pages

Mystery Shopper results August to November 2013

PDF, 486 KB, 24 pages

Mystery Shopper results November 2012 to July 2013

PDF, 293 KB, 10 pages

Mystery Shopper results July to October 2012

PDF, 366 KB, 17 pages

This file may not be suitable for users of assistive technology.

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Mystery Shopper results February to June 2012

PDF, 203 KB, 19 pages

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Mystery Shopper results November 2011 to January 2012

PDF, 144 KB, 11 pages

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Mystery Shopper results June to October 2011

PDF, 153 KB, 6 pages

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Mystery Shopper results February to May 2011

PDF, 73 KB, 8 pages

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Details

See the 2015 Mystery Shopper results.

On 11 February 2011 the Prime Minister, along with Francis Maude, the Minister for the Cabinet Office and Baroness Eaton of the Local Government Group, launched a number of initiatives to open up government procurement to increase competition and participation by small and medium sized enterprises. 
 
One of the measures announced was an extension of the Cabinet Office’s Supplier Feedback Service and an invitation to small businesses to become a ‘mystery shopper’.
 
Suppliers were asked to tell the service about tenders they did not understand or instances of what they believed to be poor procurement practice, with a commitment that this would help challenge procurers to be more transparent and open.
 
The Supplier Feedback Service, later renamed the Mystery Shopper Scheme, committed to publish the results of the investigations into the cases received, including the issues and how many cases had been resolved at that point. From July 2014 onwards we will update these results every 2 weeks.

See also the Mystery Shopper progress reports.

Updates to this page

Published 24 August 2011
Last updated 5 January 2015 + show all updates

  1. Updated to link to the 2015 Mystery Shopper results.

  2. Updated October to December 2014 table with latest results.

  3. Added latest October to December 2014 results.

  4. Added latest October to November 2014 mystery shopper results.

  5. Updated October 2014 results with latest information.

  6. Updated with latest October 2014 data.

  7. Added latest (October) results.

  8. Updated July to August 2014 results list.

  9. Updated the latest mystery shopper results.

  10. July 2014 onwards list updated with latest mystery shopper results.

  11. Updated with latest mystery shopper cases results.

  12. First batch of July 2014 results added.

  13. Results for December 2013 to June 2014 published.

  14. Added mystery shopper data for August to November 2013

  15. Added Mystery Shopper results for November 2012 to July 2013.

  16. First published.

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