Research and analysis

National road users’ satisfaction survey (NRUSS)

Annual report focusing on yearly customer satisfaction trends.

This publication was withdrawn on

This information can be now found on the [Government Web Archive] (https://webarchive.nationalarchives.gov.uk/20191101210205/https://www.gov.uk/government/publications/national-road-users-satisfaction-survey-nruss).

Documents

National road users satisfaction survey 2015 to 2016

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National road users satisfaction survey 2014-15

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National road users' satisfaction survey: results 2013 to 2014

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The annual report covered respondents’ general travel patterns, their use of the Highways England network and their experiences on and satisfaction with their most recent trip made on the network.

For more information about how Highways England listen to our customers visit Listening to our customers: feedback reports and surveys.

Updates to this page

Published 8 August 2013
Last updated 22 December 2016 + show all updates
  1. Latest National road users satisfaction survey document added

  2. Documents updated

  3. First published.

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