Research and analysis

National road users’ satisfaction survey (NRUSS)

Annual report focusing on yearly customer satisfaction trends.

• From: Highways England
• Published: 8 August 2013
• Last updated: 22 December 2016 — See all updates

This publication was withdrawn on 29 November 2019

This information can be now found on the [Government Web Archive] (https://webarchive.nationalarchives.gov.uk/20191101210205/https://www.gov.uk/government/publications/national-road-users-satisfaction-survey-nruss).

Documents

National road users satisfaction survey 2015 to 2016

PDF, 2.25 MB, 34 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

National road users satisfaction survey 2014-15

PDF, 6.96 MB, 24 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

National road users' satisfaction survey: results 2013 to 2014

PDF, 1.39 MB, 73 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The annual report covered respondents’ general travel patterns, their use of the Highways England network and their experiences on and satisfaction with their most recent trip made on the network.

For more information about how Highways England listen to our customers visit Listening to our customers: feedback reports and surveys.

Published 8 August 2013
Last updated 22 December 2016 + show all updates

1. 22 December 2016

   Latest National road users satisfaction survey document added

2. 19 November 2015

   Documents updated

3. 8 August 2013

   First published.