Guidance

Customer feedback privacy notice

Updated 27 March 2025

Applies to England

© Crown copyright 2025

This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.

Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.

This publication is available at https://www.gov.uk/government/publications/natural-england-privacy-notices/customer-feedback-privacy-notice

Who collects your personal data

The data controller is Natural England at:

Foss House
Kings Pool
1-2 Peasholme Green
York
Y01 7PX

Send questions about how Natural England uses your personal data and your associated rights to the Natural England Data Protection Manager at foi@naturalengland.org.uk or:

Foss House
Kings Pool
1-2 Peasholme Green
York
Y01 7PX

The Data Protection Officer for the Department for Environment, Food and Rural Affairs (Defra) group is responsible for checking that Natural England complies with legislation. You can contact them at DefraGroupDataProtectionOfficer@defra.gov.uk or:

Department for Environment, Food and Rural Affairs, SW Quarter, 2nd floor, Seacole Block, 2 Marsham Street, London SW1P 4DF

What personal data is collected and how it’s used

Natural England collects your:

  • name
  • contact details
  • email address
  • phone number
  • details and information relating to your feedback
  • relevant application or reference numbers depending on the feedback

Natural England collects your personal information in order to identify you and contact you in relation to your feedback.

There is no legal requirement for processing and retaining your personal data for Natural England feedback.

The processing of your personal data is based on your consent.

You can ask for your contact details to be removed at any time by emailing customer.feedback@naturalengland.org.uk. However, if you do this, Natural England may not be able to provide you with a response to your feedback if you have requested this.

The processing of your personal data is based on consent. When you submit feedback to Natural England, you consent to the processing and retention of your personal data in line with our data retention policy.

Who Natural England shares your personal data with

Natural England will not share the personal data collected under this privacy notice with other organisations.

Natural England respects your personal privacy when responding to access to information requests. We only share information when necessary to meet the statutory requirements of the Environmental Information Regulations 2004 and the Freedom of Information Act 2000.

How long Natural England holds personal data

Natural England will keep your personal data for 3 years from the date feedback was submitted.

What happens if you do not provide the data requested

If you do not provide your personal data, Natural England may not be able to provide a response to your feedback if this is what you have requested.

Use of automated decision-making or profiling

The information you provide is not used for:

  • automated decision making (making a decision by automated means without any human involvement)
  • profiling (automated processing of personal data to evaluate certain things about an individual)

Transfer of data outside the UK

Natural England will only transfer your data to another country that is deemed adequate for data protection purposes.

Your rights

Find out about your individual rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

Complaints

You have the right to make a complaint to the Information Commissioner’s Office at any time.

Natural England’s personal information charter

Natural England’s personal information charter explains more about your rights over your personal data.

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