Guidance

OISC model documents

Model documents for organisations applying to be registered with the Office of the Immigration Services Commissioner (OISC).

• From: Office of the Immigration Services Commissioner
• Published: 28 July 2015
• Last updated: 2 August 2019 — See all updates

Documents

Client Care Letter - Adviser Guidance

MS Word Document, 53 KB

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Complaints handling: guidance and template

PDF, 167 KB, 3 pages

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Business plan: guidance and template

PDF, 169 KB, 9 pages

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Client money and account: guidance and template

PDF, 253 KB, 5 pages

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Fee scale: guidance and template

PDF, 177 KB, 3 pages

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Closing client files: guidance and template

PDF, 207 KB, 2 pages

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Details

Supporting documents to help immigration advisers comply with the Commissioner’s code of standards. They include guidance on:

• client care letters
• complaint procedures
• business plans
• client accounts
• fee scales
• client closure letters

Published 28 July 2015
Last updated 2 August 2019 + show all updates

1. 2 August 2019

   It now includes a paragraph on Professional Indemnity insurance.

2. 26 March 2019

   UPDATED Client Care Letter added

3. 26 February 2019

   DEC 2018 - Client Care Letter updated

4. 1 April 2016

   Publication updated.

5. 28 July 2015

   First published.