Guidance

OISC model documents

Model documents for organisations applying to be registered with the Office of the Immigration Services Commissioner (OISC).

Documents

Client Care Letter - Adviser Guidance

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Complaints handling: guidance and template

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Business plan: guidance and template

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Client money and account: guidance and template

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Fee scale: guidance and template

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Closing client files: guidance and template

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Supporting documents to help immigration advisers comply with the Commissioner’s code of standards. They include guidance on:

  • client care letters
  • complaint procedures
  • business plans
  • client accounts
  • fee scales
  • client closure letters

Updates to this page

Published 28 July 2015
Last updated 2 August 2019 + show all updates
  1. It now includes a paragraph on Professional Indemnity insurance.

  2. UPDATED Client Care Letter added

  3. DEC 2018 - Client Care Letter updated

  4. Publication updated.

  5. First published.

Sign up for emails or print this page