Guidance
Online hotel booking: principles for businesses
Principles to help online hotel booking companies change their practices to conform with consumer law.
Documents
Details
These principles set out the CMA’s view on what online accommodation booking companies need to do to ensure that they comply with consumer law.
The principles for online hotel booking companies, travel agents and hotel companies address issues such as failure to disclose the effect of payments on search results, misleading reference prices, misleading presentation of prices and misleading popularity and availability statements.
Online hotel booking companies that don’t meet their obligations under consumer law by the 1 September 2019 risk facing enforcement action by the CMA.
We have also produced a short guide to the principles.
Updates to this page
Published 26 February 2019