Research and analysis

Online services in general practice: patterns of use and barriers to uptake

This project is in line with the national ambition to support the adoption of a range of technology initiatives in general practice.

Documents

A project to explore patterns of use of online services in general practice across Surrey Heath CCG and barriers to their uptake: project report

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Appendix 1: Online services currently available in Surrey Heath

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Appendix 2: Scope of project

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Appendix 3: A review of the evidence relating to the effectiveness of technology and online service use in improving access to general practice: July to December 2017

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Appendix 4: GP Extended access project briefing paper: request for information from Surrey Heath GP Federation

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Appendix 5: Insight gathering themes

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Details

The aims of the project were to achieve a better understanding of the needs of segments of the population through:

  • reviewing the evidence relating to the effectiveness of online services to support general practice
  • using the Mosaic Public Sector Tool to segment the Surrey Heath CCG population according to their use of online services, thereby identifying groups that are more and less likely to use these services
  • analysing the use of online services by the Surrey Heath CCG population to identify any associations between patterns in usage and demographic factors
  • conducting insight gathering work to explore barriers and enablers to the use of GP online services

The report is mainly intended for commissioners and providers of GP services.

Updates to this page

Published 30 September 2021

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