Corporate report
Our waterways - a plan for 2025
An Environment Agency plan focusing on making improvements to their waterways in 2025.
Applies to England and Wales
Documents
Details
The Environment Agency has developed this plan in response to feedback from our customers that the service we provide is not meeting their expectations.
We share our customers’ concerns and it was important for us to respond quickly to the feedback we have received. We have developed this plan so we can focus our resources where they will have the biggest impact for:
- our customers
- the waterway communities we serve
The plan focuses on 4 objectives, and the relevant activities we will prioritise to help us achieve them.
The objectives are to:
- keep our staff and customers safe
- make improvements to the customer experience
- secure more income to move towards a financially sustainable service
- describe the future ambition for our waterways and how we will get there
We will report on our progress against the objectives.
Updates to this page
Published 3 April 2025