Guidance
Malicious reports of lost and stolen passports: caseworker guidance
Tells HM Passport Office staff how to deal with malicious lost and stolen passport reports.
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Details
This guidance tells HM Passport Office staff how to deal with customer queries, when a malicious report has resulted in the cancellation of a passport (from a loss report).
Updates to this page
Published 30 March 2021
Last updated 5 March 2025
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This guidance has been updated to remove guidance telling customers the Intelligence Development Team would report a malicious passport to the police.
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Updated guidance published.
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Accessible version added.
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First published.