Research and analysis

PAYE Online: PAYE and NI in a digital age

Research to understand customers’ experience of PAYE process to identify how it can be improved with a focus on using the digital account.

• From: HM Revenue & Customs
• Published: 1 May 2014

Documents

HMRC Research Report 311

Ref: HMRC Research Report 311

PDF, 423 KB, 10 pages

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Details

This research sought specifically to generate understanding on how to re-design PAYE/NI processes to deliver improved customer experience in a digital age.

Published 1 May 2014