Research and analysis

Pension Credit: analysis of Tax Back mailing to recipients

Research on understanding the reaction to and action after receiving the Tax Back mailing.

• From: HM Revenue & Customs
• Published: 31 January 2012

Documents

Analysis of Tax Back mailing

Ref: HMRC Research Report 137

PDF, 63.9 KB, 9 pages

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Details

Research report testing the clarity and simplicity of the communications issued to Pension Credit recipients. It also attempts to identify any key areas for further improvement and plan for any increases in call centre demand.

Published 31 January 2012