Research and analysis

Pension Credit 'Invitation to Claim' Trial

This test and learn exercise explored a new way of using data to identify people entitled to but not receiving Pension Credit.

• From: Department for Work and Pensions and Government Social Research Profession
• Published: 7 October 2024

Documents

Executive summary

HTML

Pension Credit ‘Invitation to Claim’ Trial

Ref: ISBN 978-1-78659-718-2, RR 96

PDF, 1.12 MB, 44 pages

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Details

There are a significant number of pensioner households that are currently not claiming the Pension Credit (PC) they could be entitled to.

The Department for Work and Pensions (DWP) ran a test and learn exercise using Housing Benefit (HB) data to identify these people.

This research was conducted with the aims of:

-identifying whether DWP could use administrative HB data to accurately identify PC Entitled Non-Recipients - investigating the effectiveness of sending an invitation to claim letter to a sample of those identified from HB data as being entitled to PC, but not receiving the benefit

Published 7 October 2024