Research and analysis

Pension Credit 'Invitation to Claim' Trial

This test and learn exercise explored a new way of using data to identify people entitled to but not receiving Pension Credit.

• From: Department for Work and Pensions and Government Social Research Profession
• Published: 7 October 2024
• Last updated: 24 October 2024 — See all updates

Documents

Executive summary

HTML

Pension Credit ‘Invitation to Claim’ Trial

Ref: ISBN 978-1-78659-718-2, RR 96

HTML

Pension Credit ‘Invitation to Claim’ Trial

Ref: ISBN 978-1-78659-718-2, RR 96

PDF, 1.1 MB, 44 pages

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Appendix A: Invitation to claim letter sent to pensioner households

HTML

Appendix A: Invitation to claim letter sent to pensioner households

PDF, 360 KB, 3 pages

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Appendix B: Topic guide followed by interviewers

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Details

There are a significant number of pensioner households that are currently not claiming the Pension Credit (PC) they could be entitled to.

The Department for Work and Pensions (DWP) ran a test and learn exercise using Housing Benefit (HB) data to identify these people.

This research was conducted with the aims of:

-identifying whether DWP could use administrative HB data to accurately identify PC Entitled Non-Recipients - investigating the effectiveness of sending an invitation to claim letter to a sample of those identified from HB data as being entitled to PC, but not receiving the benefit

Published 7 October 2024
Last updated 24 October 2024 + show all updates

1. 24 October 2024

   Updated figure in Section 2.3 of the Pension Credit ‘Invitation to Claim’ Trial report about the success rate of a Policy in Practice initiative from 24% to 28%.

2. 7 October 2024

   First published.