Pensions Ombudsman and Pension Protection Fund Ombudsman annual report and accounts 2023 to 2024
This annual report and accounts is for the period 1 April 2023 to 31 March 2024.
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The Pensions Ombudsman combines in one organisation the Pensions Ombudsman and the Pension Protection Fund Ombudsman. Our primary function is handling pension complaints. We act impartially and our service is free at the point of delivery.
We are a non-departmental public body and are funded by the Department for Work and Pensions (DWP). The grant-in-aid that funds us is largely recovered from the general levy on pension schemes that is administered by The Pensions Regulator.