Research and analysis

Personal Independence Payment user-centred design: Strand 1 report (RR794)

Findings from the first strand of research DWP commissioned about the application process for the Personal Independence Payment.

From:
Department for Work and Pensions
Published
19 April 2012

Documents

Personal Independence Payment user-centred design: Strand 1 report

Ref: ISBN 978-1-908523-56-3

PDF, 633 KB, 90 pages

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Summary of research report

PDF, 129 KB, 4 pages

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Details

By Lorna Adams, Katie Oldfield, Angus Tindle, Camilla Huckle, Charlie Taylor, John Newton and Becky Duncan

We commissioned IFF Research to compile this research so we can ensure that claimants of the Personal Independence Payment (PIP) are central to the initiative’s design and development.

The report findings illustrate the first part of an ongoing programme of research. This strand consisted of 21 focus groups and 46 face-to-face in-depth interviews.

The research was conducted in September and October 2011.

Published 19 April 2012