Guidance

PIP claim process overview: the 'claimant journey'

A summary of the complete processes affecting claimants claiming Personal Independence Payment (PIP).

• From: Department for Work and Pensions
• Published: 3 September 2013
• Last updated: 25 June 2015 — See all updates

This publication was withdrawn on 17 December 2018

This publication has been withdrawn because it’s out of date. Read the current guidance about Personal Independence Payment (PIP).

Documents

[Withdrawn] PIP claim process overview: the claimant journey

Ref: ISBN 978-1-78153-677-3

PDF, 135 KB, 7 pages

[Withdrawn] Trosolwg proses hawlio PIP: taith yr hawlydd

PDF, 148 KB, 8 pages

Details

This guide gives support organisations who work with disabled people an overview of the complete PIP claim process from start to finish. It sets out all of the main processes and decision points involving claimants in an application for the benefit.

Published 3 September 2013
Last updated 25 June 2015 + show all updates

1. 25 June 2015

   Updated the English version of the PIP claim process overview with information about extending reassessments of Disability Living Allowance claimants for PIP from 13 July 2015.

2. 5 March 2014

   Claims process document updated with new information on how long to expect claims to take and new processes for special rules for terminal illness claims.

3. 28 October 2013

   Amended dates in the 'claimant journey' and added a link to the 'reassessing existing DLA claimants for PIP fact sheet'.

4. 3 September 2013

   First published.