Guidance

Pre-departure accomodation operating standards: caseworker guidance

Immigration staff guidance on the standards UK Visas and Immigration will operate in pre-departure accommodation.

• From: UK Visas and Immigration
• Published: 1 September 2011
• Last updated: 26 June 2017 — See all updates

Documents

Pre-departure accommodation operating standards

PDF, 325 KB, 53 pages

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Details

UK Visas and Immigration staff guidance on what families can expect whilst in pre-departure accommodation. This covers:

• the admissions process

• residents’ cash and property

• pre-return welfare support

• interpreters and translation facilities

• suicide and self harm prevention

• accommodation suites

• disabled residents

• recreational activities

• keeping residents informed

• access to legal services

• visits: social, legal and official

• complaints procedures

• safety and security

• the check out process

• healthcare

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Published 1 September 2011
Last updated 26 June 2017 + show all updates

1. 26 June 2017

   New guidance on pre-departure accommodation operating standards.

2. 1 September 2011

   First published.