Guidance

Privacy information notice for UKVI Premium Sponsor exit surveys

Published 13 November 2020

Your information, supplied for the purposes of these surveys, will be held and processed by UK Visas and Immigration (UKVI), the Home Office, 2 Marsham Street, London, SW1P 4DF. This research is being conducted by UKVI, and UKVI is the controller of this information.

Details of the Home Office’s Data Protection Officer can be found in our Personal Information Charter.

This privacy information notice applies to the Premium Sponsor exit survey

How does UKVI use the data that you provide?

As a sponsor of UKVI customer applications, we value your views and feedback about your recent experience of using the Premium Sponsor Account Management Service. The results of this survey will help us to improve the service that you and others will receive.

The survey asks questions regarding your experience and views of the service that you received from the Premium Account Management team in UKVI. Your feedback will be analysed alongside other business data to review our Premium Account Management services and drive improvements. The data you provide may allow the Home Office to identify the organisation you represent and, when analysed alongside other data sets allow the identification of the individual providing the data.

However, the data that you provide will not be shared with any third parties outside of the Home Office.

The survey contains some open-ended questions. When providing free text answers, please do not disclose any information that may identify you (for example names, email addresses, reference numbers and so on). Your free text comments may be shared within the Home Office. There is an opportunity at the end of the survey to consent to being contacted for further details of your experience of using the Premium Account Management service. If you wish to take part in this further research, you will be asked to provide your name, email address and phone number at the end of the survey.

Where you have provided your contact data, we will be able to identify your responses and you will be able to:

• request access to your data
• withdraw your consent
• object to, or restrict, the processing of data
• rectify the data held

Legal basis for processing data from the surveys

The legal basis for processing of data from the surveys is based upon data subjects (participants) providing their consent through participation. Participation in this research is voluntary, and you are free to decide not to take part if you do not want to.

You are also free to provide further consent within the survey, that will allow you to be contacted for future Home Office research. This will be through contact details that you may share with us within the survey. You do not need to share contact details or opt in for future Home Office research to participate in the survey.

Are there any risks to participating?

There are no risks to participating.

Are there any costs associated with participating?

There are no costs associated with participating.

Will you have to provide contact details?

You do not need to provide contact details to complete the survey.

You will only be asked to provide your contact details if you consent to being contacted to provide further feedback on your experience of the Premium Account Management Service. It is up to you whether you choose to opt in to being contacted to give further details about your experience of the Premium Account Management Service.

Please note that if you choose to provide contact details, your contact details will not be disclosed, and will be held securely by the Home Office for the purposes of contacting you about your experience of the Premium Account Management Service only.

Opting in to further Home Office research

If you choose to opt in to being contacted for more details about your experience of the Premium Account Management Service, you will be asked to provide your name, email address and telephone number so that you can be contacted to gather more details regarding your experience of the service.

The Home Office will retain your contact details for a maximum of 12 months and may, in that time, contact you regarding your experience of the Premium Account Management Service to improve the service that we deliver.

Questions or concerns about personal data

If you have any questions or concerns about the collection, use or disclosure of your data, please email the Home Office at info.access@homeoffice.gov.uk. You can also write to us at:

Information Rights Team
Home Office
Lower Ground Floor, Seacole Building
2 Marsham Street
London
SW1P 4DF

You have the right to complain to the Information Commissioner’s Office about the way the Home Office is handling your data. Details on how you do this can be found in our Personal Information Charter.

Contact us

If you have any questions about this research, the UKVI Premium Account Management team can be contacted by email at premiumsurveyresponses@homeoffice.gov.uk.