Research and analysis

Private sector operating models: front and back office integration

Research on how private sector organisations have designed their operating models.

• From: HM Revenue & Customs
• Published: 5 December 2011

Documents

Exploring models of front and back office integration

Ref: HMRC Research Report 158

PDF, 257 KB, 44 pages

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Details

Research report on a qualitative study looking private sector organisations and the integration of front office (contact centre) operations and back office (data processing and administrative) functions.

Published 5 December 2011