FOI release

FOI - IT (CRM) enquiry

Updated 18 December 2023

Applies to England and Wales

© Crown copyright 2023

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This publication is available at https://www.gov.uk/government/publications/pubs-code-adjudicator-foi-responses-2023/foi-it-crm-enquiry

Our Ref: FOI/108306

Date: 31 July 2023

By email only

1. Request under the Freedom of Information Act 2000

Thank you for your email, received on 21 July 2023, in which you requested information from the office of the Pubs Code Adjudicator (PCA) under the Freedom of Information Act 2000.

The Freedom of Information Act 2000 entitles you to:

  • know whether the information you have requested is held by the PCA; and

  • be provided with that information, subject to any exemptions in the Freedom of Information Act 2000 which may apply.

You have requested the following information:

1. Does your organisation use Customer Relationship Management (CRM) software? (Example: HubSpot, Salesforce, Dynamics, Other, etc.)

• Yes

• No

2. If yes, please specify which CRM(s) are used by your organisation:

• HubSpot

• Salesforce

• Dynamics

• Other (Please specify)

3. What license level/subscription does your organisation have?

4. What is the annual cost of your CRM system(s)?

5. List any job roles by (job title) within your organisation that communicate with contacts via the CRM(s) system?

6. Does your organisation work with any external agencies to manage the CRM?

7. Does your CRM integrate with other systems within your organisation? (Example: finance systems, Other CRM Systems, etc.)

• Yes

• No

8. If yes, please specify which other systems your CRM(s) are integrated with.

I can confirm that the office of the PCA does not use Customer Relationship Management software.

If you do not believe that the office of the PCA has provided an appropriate response to your request, as set out above, you are entitled to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original request and should be made in writing, quoting the above reference, to office@pubscodeadjudicator.gov.uk or:

PCA

4th Floor

23 Stephenson Street

Birmingham B2 4BJ

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

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