Policy paper

Putting consumers first: empowering and protecting energy consumers

Our plan to empower and protect retail energy consumers, through increased competition and transparency and enhanced consumer protection.

• From: Department for Energy Security and Net Zero
• Published: 24 May 2024

This was published under the 2022 to 2024 Sunak Conservative government

Documents

Putting consumers first: empowering and protecting energy consumers

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Putting consumers first: empowering and protecting energy consumers

PDF, 209 KB, 18 pages

Details

This plan sets out how the government aims to empower and protect consumers in the retail energy market, increasing transparency and competition, and enhancing consumer protection.

It includes:

• the development of a new smart metering code of practice
• investigating how to make it easier for consumers to compare energy prices between different offerings and tariffs
• working with Ofgem on the publication of a wider range of supplier performance data

Published 24 May 2024