Guidance

Reducing noise to make deliveries outside normal delivery hours

How ‘quiet deliveries’ can improve roads by allowing deliveries to be made outside of normal delivery hours using methods to reduce noise and disturbances.

• From: Department for Transport
• Published: 28 June 2011
• Last updated: 25 March 2015 — See all updates

Documents

Quiet deliveries good practice guidance: key principles and processes for community and resident groups

PDF, 506 KB, 29 pages

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Quiet deliveries good practice guidance: principles and processes for construction logistics

PDF, 910 KB, 37 pages

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Quiet deliveries good practice guidance: principles and processes for freight operators

PDF, 940 KB, 36 pages

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Quiet deliveries good practice guidance: principles and processes for local authorities

PDF, 628 KB, 38 pages

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Quiet deliveries good practice guidance: principles and processes for retailers

PDF, 922 KB, 37 pages

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Quiet deliveries demonstration scheme: final project report

PDF, 613 KB

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Quiet deliveries demonstration scheme: final project report

MS Word Document, 7.63 MB

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Quiet deliveries demonstration scheme: case studies

PDF, 550 KB

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Quiet deliveries demonstration scheme: case studies

MS Word Document, 3.52 MB

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Quiet deliveries demonstration scheme: retailer field guide

PDF, 248 KB

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Quiet deliveries demonstration scheme: retailer field guide

MS Word Document, 1.41 MB

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Quiet deliveries demonstration scheme: local authority field guide

PDF, 339 KB

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Quiet deliveries demonstration scheme: local authority field guide

MS Word Document, 1.39 MB

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Details

Heavy good vehicle deliveries in residential areas are often constrained during night-time and weekend periods. However, this increases traffic and carbon emissions at peak hours.

‘Quiet deliveries’ allow goods to be delivered to businesses outside normal hours, using techniques to minimise noise and disturbance. The aim of shifting deliveries to other times is to improve delivery schedules and reduce congestion and the impact of carbon emissions in peak hours.

Quiet deliveries: good practice guides

Our good practice guidance documents contain information on the use of ‘quiet deliveries’ for:

• retailers
• hauliers
• local authorities
• community groups
• construction firms

Quiet deliveries demonstration scheme, 2010 to 2011

The quiet deliveries demonstration scheme (QDDS) scheme investigated the types of constraint, the requirements for seeking a relaxation of delivery hours and the potential benefits of introducing quiet out-of-hours deliveries that do not create a disturbance to local residents.

Related documents

• QDDS supporting data
• Quiet deliveries to reduce road congestion, press notice published 30 April 2014

Published 28 June 2011
Last updated 25 March 2015 + show all updates

1. 25 March 2015

   Added 'Quiet deliveries good practice guidance: key principles and processes for community and resident groups'

2. 30 April 2014

   Added new guidelines

3. 28 June 2011

   First published.