Report on the Institute of Chartered Accountants in England & Wales (ICAEW) complaints handling process
The Insolvency Service has overall responsibility on behalf of the Secretary of State for ensuring that the activities of the regulatory bodies that authorise and licence insolvency practitioners are in line with regulatory objectives set out in part 13 Insolvency Act 1986.
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The Insolvency Service has overall responsibility on behalf of the Secretary of State for Business, Energy and Industrial Strategy for ensuring that the activities of the Recognised Professional Bodies (RPBs) that authorise and license insolvency practitioners are in line with the regulatory objectives set out in Part 13 of the Insolvency Act 1986. Those objectives include having a system of regulating insolvency practitioners that secures fair treatment and ensures consistent outcomes, maximises returns to creditors, and protects and promotes the public interest.
This report presents the findings of a monitoring visit to the ICAEW’s Professional Conduct Department, which is responsible for handling complaints.