Guidance

Restart Scheme provider guidance

DWP provider guidance for the Restart Scheme.

• From: Department for Work and Pensions
• Published: 28 June 2021
• Last updated: 18 July 2024 — See all updates

Applies to England, Scotland and Wales

Documents

Restart Scheme provider guidance

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Restart Scheme provider guidance: abbreviations and glossary

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Annex 4.1: Mandatory Activity Notification UC MAN

MS Word Document, 75.4 KB

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Annex 4.1: Mandatory Activity Notification UC MAN (Welsh)

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Annex 4.2: Mandatory Activity Notification JSA (IB)

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Annex 4.2: Mandatory Activity Notification JSA (IB) (Welsh)

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Annex 4.3: JSA603 failure to participate in the Restart Scheme

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Annex 4.3: UCD603 failure to participate in the Restart Scheme

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Annex 4.4: Correct process for completion of forms 602

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Annex 4.4: Correct process for completion of forms 604

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Annex 4.4: Example of MAN completion

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Annex 4.5: Mandation flowchart

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Annex 4.6: Common errors 603 and 602

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Annex 4.7: UCD604 Form - Information regarding a Sanction for Universal Credit Notification

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Annex 4.8: JSA602 work-related requirement concern

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Annex 4.8: UC602 work-related requirements concern

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Annex 5.1: Job outcome claims and HMRC RTI timescales

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Annex 6.1: Clerical incident report form for use by CDHA ASC staff G4S or providers

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Annex 6.2: Standard wording for your final response to your participant

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Annex 7.1: List of data items shared with providers

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Annex 7.2: Security plan change request form

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Annex 7.3: Good news stories template

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Annex 7.4: Social media guidance

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Annex 7.5: Additional information good news stories

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Annex 7.6: Sharing information with stakeholders in the course of local-level engagement

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Annex 10.2: Provider action plan template

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Annex 10.1: The Contract Performance Review (CPR)

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Annex 10.2: Provider action plan template and completion guidance

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Details

This guidance is for Department for Work and Pensions (DWP) providers of the Restart Scheme.

Should you require an accessible version of any of the Restart Scheme forms listed in this guidance you will need to request them by email from: restart.providerenquiries@dwp.gov.uk

Published 28 June 2021
Last updated 18 July 2024 + show all updates

1. 18 July 2024

   Updates to sections 3.10, 3.16, 3.18 of the Restart Scheme provider guidance.

2. 10 July 2024

   In paragraphs 1.28 and 1.29 of the provider guidance, removed not being on Universal Support as one of the Restart Scheme eligibility criteria for Universal Credit and income-based Jobseeker's Allowance claimants. The Universal Support scheme has not yet started.

3. 1 July 2024

   Changes made to update Restart Scheme eligibility and Chapter 08 with the ‘Completer Summary’ information.

4. 19 April 2024

   Added Restart Scheme provider guidance - HTML version.

5. 12 April 2024

   Updated Restart Scheme provider guidance -- PDF version 4.01. HTML version will be added shortly.

6. 6 February 2024

   Updated ‘Annex 7.3: Good news stories template’

7. 25 January 2024

   Changes have been made to chapter 10 (Restart contract and managing performance) — the contact details from paragraph 10.82 onwards have been updated.

8. 29 September 2023

   Added a new document "Annex 7.6: Sharing information with stakeholders in the course of local-level engagement" and updated paragraph 7.09 of the Restart Scheme provider guidance.

9. 25 August 2023

   Published a revised version (version 4) of the Restart Scheme provider guidance.

10. 6 February 2023

    Updated paragraph 2.63 of Chapter 2A: Referral Process and Initial Engagement: Universal Credit claimants (UC) and paragraph 2.62 of Chapter 2B: Referral Process and Initial Engagement – Income-based Jobseekers Allowance claimants JSA (IB).

11. 20 January 2023

    Updated paragraph 20.06 of chapter 20: Data sharing between DWP and providers.

12. 22 September 2022

    Revised chapters 1, 2, 5, 7, 8, 9, 13, 14, 17, 18, 20 and 22, and the Restart Scheme ‘Good News Story’ template. All chapters are now labelled version 3.01 and all are dated 22 September 2022.

13. 29 April 2022

    Updated chapters 1, 3, 10, 17, 20, 21 and 24. Chapters 2, 4, 5, 7, 8, 9, 11 and 13 have been split into 2 chapters, one for UC claimants and one for JSA (IB) claimants. All the chapters on the page are now labelled version 3. A Revised Restart Scheme ‘Good News Story’ Template has also been published (in Word and ODT versions).

14. 23 December 2021

    Revised versions of chapters 1, 2, 3, 4, 7, 8, 9, 10, 11, 14, 17, 18, and 21. The revised chapters are now labelled version 2. Also published a brand new chapter 24 (Marketing, publicity and good news stories), and its associated 'Restart Scheme ‘Good News Story’ template'. The template has been published in both Word and ODT formats.

15. 9 August 2021

    Added a new annex for chapter 12, Sharing information with stakeholders in the course of local-level engagement.

16. 28 June 2021

    First published.