Guidance

OPSS enforcement: service standards

Guidance for businesses we regulate.

From:
Office for Product Safety and Standards
Published
3 April 2017
Last updated
20 November 2024 — See all updates

Documents

What you can expect of OPSS: Information for those we regulate

HTML

Details

This explains the efficient and professional service you can expect from the Office for Product Safety and Standards in relation to regulations for which it is the responsible market surveillance or enforcement authority. We are committed to treating those we regulate in a fair, unbiased and objective manner, and having regard to relevant legal requirements and codes of practice when exercising our powers. We carry out all our activities in a way that supports those we regulate to comply and grow, working closely with other local and national regulators and our counterparts in other countries in order to share expertise and streamline our engagement with businesses.

This document was updated in November 2024.

Updates to this page

Published 3 April 2017
Last updated 20 November 2024 + show all updates

  1. Document updated to align with our updated Enforcement Policy.

  2. Document updated.

  3. Draft of updated service standards available for comment.

  4. First published.

Sign up for emails or print this page