Secondary ticket websites: information for consumers
Published 5 March 2015
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This publication is available at https://www.gov.uk/government/publications/secondary-ticket-websites-advice-for-consumers/secondary-ticket-websites-information-for-consumers
Secondary ticket websites enable individuals or businesses to re-sell tickets they have bought for sports, music or other events.
Before purchasing a re-sold ticket, always make sure that you are happy with the ticket you will be getting and that you know what it will cost you.
Information you should look out for
Restrictions
These could include:
- a restricted view
- that children under a certain age must be accompanied by an adult
Location
If you are buying multiple seats, check whether they are located together.
Additional charges
These could include:
- booking and administration fees
- delivery fees
Original price
Prices charged for a ticket sold on the secondary market are not always the same as the original price of the ticket – are you happy to pay the difference?
Guarantees
Make sure you understand what you are covered for if something goes wrong.
Secondary ticket websites and business sellers should provide you with correct, complete and transparent information before you buy.
Always look out for this information and consider it carefully before you purchase tickets on the secondary market. Businesses that do not provide the required information may be in breach of consumer protection law.
For more information contact:
- Citizens Advice (telephone: 03454 040506)
- Consumerline Northern Ireland (telephone: 0300 1236262)
These materials do not constitute legal advice and should not be relied upon as such.