Research and analysis

Secondary ticketing websites: user survey

Research looking at users experience of buying and selling tickets through online secondary ticketing facilities.

• From: Department for Culture, Media and Sport, Department for Business and Trade and Department for Digital, Culture, Media & Sport
• Published: 26 May 2016

Documents

Online secondary ticketing facilities: user survey

Ref: BIS/16/282

PDF, 6.5 MB, 139 pages

Details

This research identifies the types of people using online secondary ticketing facilities, their experience of using them and the types of tickets bought and sold.

The survey was commissioned to inform Professor Waterson’s independent review of consumer protection measures applying to online secondary ticketing facilities.

Published 26 May 2016