Form

Service family accommodation: disputed charges

Form and process flowchart for service personnel wishing to dipsute charges for damages to service family accommodation.

• From: Ministry of Defence and Defence Infrastructure Organisation
• Published: 1 October 2013
• Last updated: 7 October 2024 — See all updates

Documents

Stage 1 Disputed charges form (September 2024)

ODT, 21.5 KB

This file is in an OpenDocument format

Stage 2 Disputed charges form (May 2020)

ODT, 17.1 KB

This file is in an OpenDocument format

Dispute process fact sheets (Pinnacle) (September 2024)

ODT, 9.53 KB

This file is in an OpenDocument format

Dispute process fact sheets (PFI/BLH SFA and substitute SFA) (November 2019)

HTML

Details

When you move out of UK service family accommodation (SFA) or substitute service family accommodation (SSFA), you may be liable for charges for damages or deficiencies that are not classed as fair wear and tear, or because you have failed to prepare the property to the correct standard, for example cleanliness.

Since 1 October 2013, the process for managing these charges permits DIO to take these directly from the pay of serving personnel in order to improve the efficiency of the process.

Any payments taken depend on the size of the charge and individual monthly income (using MOD guidelines to ensure that deductions do not exceed a set limit of pay).

If you consider that you are not responsible for the charges, or part of them, for example that the damage is the result of fair wear and tear, you are able to dispute the charge raised using the ‘Disputed charges form’.

Published 1 October 2013
Last updated 7 October 2024 + show all updates

1. 7 October 2024

   Updated 'Dispute process fact sheets (Pinnacle) (September 2024)'.

2. 4 October 2024

   Updated 'Stage 1 Disputed charges form (September 2024)'.

3. 9 June 2022

   ‘Stage 1 Disputed Charges form' and ‘Dispute process fact sheets (Amey)’ updated.

4. 6 May 2020

   Updated the Stage 1 and Stage 2 Disputed charges form (May 2020).

5. 7 November 2019

   Updated content titles 'Dispute process fact sheets (Amey) (updated 7 November 2019)' and 'Dispute process fact sheets (PFI/BLH SFA and substitute SFA) (updated 7 November 2019)'.

6. 7 November 2019

   Added Stage 2 Disputed charges form (October 2019), Dispute process flowchart (CarillionAmey SFA) and Dispute process flowchart (PFI/BLH SFA and substitute SFA).

7. 8 August 2019

   Added a new version of the disputed charges form.

8. 21 May 2018

   Updated the Disputed Charge form so its meets the new 2018 GDPR regulations.

9. 17 February 2016

   Added Dispute process flowchart (PFI/BLH SFA and Substitute SFA) and Dispute process flowchart (CarillionAmey SFA).

10. 7 October 2015

    Added updated disputed charges form.

11. 22 November 2013

    Added revised customer guides as team has changed from DIO Operations Accommodation to DIO Service Delivery (SD) Accommodation.

12. 1 November 2013

    Added updated Disputed charges form updated November 2013.

13. 1 October 2013

    First published.