Guidance

Signatures that do not match a customer's name: caseworker guidance

Tells HM Passport Office staff how to deal with passport applications when the customer’s signature does not match their name.

Documents

Details

This guidance tells HM Passport Office staff how to deal with applications when a customer’s signature does not match the name on their paper application form.

Examiners must be aware:

  • some customers may not be able to sign their application for a passport because of a mental or physical disability
  • customers applying for a post-dated passport must sign their application in their future name
  • someone with parental responsibility may sign the application form
  • customers who are also known by a religious, stage or professional name, may sign their application form using that name or their real name
  • customers using Digital Customer Services to apply for their passport online do not provide a signature

Updates to this page

Published 23 June 2023

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