Research and analysis

Small business customer avoidable contact relating to VAT and Corporation Tax

This research aimed to understand why small businesses call HMRC for VAT and Corporation Tax queries.

• From: HM Revenue & Customs
• Published: 2 September 2019

Documents

Small business customer avoidable contact relating to VAT and Corporation Tax

Ref: HMRC Research Report 562

PDF, 785 KB, 18 pages

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Details

This research aimed to identify how HMRC could better serve small business customers by understanding what triggered them to make contact through the helpline, and what prevented them from looking online for information themselves.

Published 2 September 2019