Guidance
Mallorca and Menorca: domestic violence support organisations
Updated 23 May 2024
© Crown copyright 2024
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/spain-guidance-for-uk-nationals-affected-by-domestic-violence/mallorca-and-menorca-domestic-violence-support-organisations
Mallorca and Menorca: domestic violence support organisations
National contact numbers:
Emergency Telephone Number: 112
Helpline: 016
Immediate 24-hour information, advice and assistance
Phone: 016 / Text: 900 116 016
Email: 016-online@igualdad.gob.es
Mallorca
| Organisation | Hours | Phone number | Address | Services offered | Language | Referral method | |
|---|---|---|---|---|---|---|---|
| IB Dona: Centre d’Informació de la Dona | 24hrs assistance and company (non-emergency) | 971 17 89 89 / 971 59 82 05 | Calle Aragón, 2, 6, 1ªE, 07006 Palma | atencionS24h.ibdona@atenzia.com | Attention and company over the phone and in person; 24-hour service. Not urgent cases. You can call to explain your situation and have a social worker follow up the next day. | English; translation software in various languages | self-referral |
| Centro de acogida para las víctimas de violencia de género (CASAL ARIADNA) (CID) | 24/7 | 971 59 82 05 | C/ Foners, 38, Palma | casalariadna@conselldemallorca.net | Comprehensive and residential care for victims of gender-based violence. Information on legal, labour, and social affairs, including guardianship and custody. Urgent shelter, Legal information/aid, Social attention, Work information, Psychological aid | self-referral; police for shelter access | |
| Servicio de Acogida Municipal - SAM VVG (Palma) | 971 46 58 09 | samvvg@intress.org | Women over 18 years old who are victims of gender-based violence, with or without children who don’t have a home or must abandon it due to security and other reasons. Must pass an assessment interview by the professional team | self-referral or referral via Servicio de Atención Integral a la Violencia de Género, Social Services, Centro de Información de la Mujer, health centres, courts, Oficina de Ayuda a Víctimas del Delito, police or Guardia Civil | |||
| Servicio de Atención Integral a la Violencia de Género (SAIVG) (Palma) | Mon-Fri 9:00am to 2:00pm / Tues 16:00-18:30 971 22 74 00 | Calle de la Ferreria, 10, 3ª, 07002 Palma | violenciagenere@palma.es | Psychological support/therapy, legal information/guidance, Social support, Education information, Telecare protection to victims with a protection order (through Cruz Roja). Assistance with voluntary pre-registration with emergency services to facilitate immediate attention to a risk | English | self-referral or referral via a professional service | |
| Servicio de Atención Integral a la Violencia de Género (SAIVG) (Palma) | Mon-Thurs 9:00am to 2:00pm and 4:00pm to 8:00pm / Fri 9:00am to 2:00pm | 971 722 856 | Av. Del Comte de Sallent, 11, 4th, Palma | violenciagenere@palma.es | Children (4-17) of victims of gender-based violence. An adult must authorise the child’s participation in the programme and agree to participate as needed. Child and Youth psychological support and therapy, Child and Youth social education | English | self-referral or referral via a professional service. |
| Servicio de Atención Integral a la Violencia de Género (SAIVG) (Palma) | Mon-Thurs 9:00am - 2:00pm / Tues and Thurs 4:00pm - 9:00pm | 971 72 28 56 / 654 062 602 | Institut de Reinserció Social (IRES), C. de Sant Miquel, 39, 2n D, 07002 Palma | sapm@fundacioires.org | Psychosocial care and therapy for people who want to stop exerting violence or abuse | English | self-referral |
| Servicio de asistencia psicológica para mujeres víctimas de violencia machista (IRES-Consell) | Mon-Fri 9:00am - 1:00pm | 971 227 408 | Avenida Comte Sallent, 11, 4º, 07003 Palma | atenciopsicologica@fundacioires.org | information, care, advice and specialized psychological treatment to women and their children who live or have experienced situations of gender violence. Individual and group therapy | Tele-translation available by phone | Must be referred by a Social Services, Health or Mental Health professional, the CID, or Cruz Roja, and then call to request an appointment. |
| Programa de teleasistencia para mujeres víctimas violencia de género (ATENPRO) (Cruz Roja) | 24/7 | 971 295 000 Avenida Gaspar Bennassar, Arquitecte, 73, 07004 Palma | mallorca@cruzroja.es | Mobile phone and telecommunication device with GPS system to guarantee immediate attention in emergency situations and allows users at any time to contact a centre attended by personnel specifically prepared to give an answer appropriate to the situation | English | via social services | |
| Oficina de Asistencia a las Víctimas de delitos (Mallorca) (Justicia) | 971678616 / 971678611 / 971678612 | Calle Vía Alemania, 5, Edificio juzgados, 07003, Palma | victimas.mallorca@justicia.es | Legal support, Psychological support | self-referral or via police. Can request their guidance before reporting to police | ||
| Support for women in prostitution environments (Cruz Roja) | Mon - Fri 9:00am - 2:00pm / Mon 4:00pm - 7:30pm | 971 29 50 00 | Avenida Gaspar Bennassar, Arquitecte, 73, 07004 Palma | cabaco@cruzroja.es | social support, emotional support, legal support, work | Limited English | self-referral |
| Casal Petit & Lausana (Hermanas Oblatas) | Mon -Thurs: 9:00am - 7:00pm / Fri 9:00am - 2:00pm | 971 722 707 / 638 98 36 85 | Calle Can Martí Feliu, 9A, 07002, Palma | casalpetit@telefonica.net | Social care, Psychological care, Training, Job orientation, Shelter for victims of human trafficking and those who want to abandon prostitution | self-referral by appointment or via police | |
| Medicos del Mundo | Tues 11:00am -2:00pm and 4:00pm - 6:00pm | 971 204 359 / 629 962 013 | Calle Ricardo Ankerman, 1, Bajos, 07006, Palma | inclusion.pep2@medicosdelmundo.org | Social care and medical testing | English | self-referral |
| Casal de les Dones | 971 77 55 30 | C/ Foners, 38, 07006 Palma | donescasal@gmail.com | Women’s space meetings and participation. Workshops and courses. Library and internet access | self-referral | ||
| Asociación Contra la violencia de Género (ACOVIGE) | Thurs 6:00pm - 8:00pm | 971 77 55 30 | C/ Foners, 38, 07006 Palma | donescasal@gmail.com | Provide advice to women on gender violence | self-referral | |
| SI Mallorca | 971 664 445 | info@si-mallorca.org | Direct help and support for groups dealing with family emergency and poverty, food aid and child help | English | self-referral |
Menorca
| Organisation | Hours | Phone number | Address | Services offered | Language | Referral method | |
|---|---|---|---|---|---|---|---|
| IB Dona: 24-hour service and accompaniment (Centre d’Informació de la Dona) | 24-h assistance and company (non-emergency) | 971 17 89 89 / 971 59 82 05 | Calle Aragón, 26, 1ªE, 07006 Palma | atencionS24h.ibdona@atenzia.com | Attention and company over the phone and in person; not urgent cases. You can call to explain your situation and have a social worker follow up the next day | English; translation software in various languages | self-referral |
| Centro Asesor de la Mujer Menorca (Ciudadela) | Mon-Fri 7:30am - 2:30pm | 971 480 201 | Avenida de la República Argentina, 96, 07760, Ciutadella, Menorca | dona@cime.es | Comprehensive care and shelter for women victims of gender violence and their children. Confidential advice and practical support on domestic and gender violence and defence of women’s issues. Guidance on social, health and other resources. Legal guidance and information | Through Centro Asesor de la Mujer or police in case of emergency | |
| Centro Asesor de la Mujer Menorca (Mahón) | Mon-Fri 7:30am -2:30pm | 971 357 024 | Calle Vasallo, 33B, 07760, Mahón, Menorca | dona@cime.es | Comprehensive care and shelter for women victims of gender violence and their children. Confidential advice and practical support on domestic and gender violence and defence of women’s issues. Guidance on social, health and other resources. Legal guidance and information. Shelter, Psychological attention, Social care, Legal attention | Through Centro Asesor de la Mujer or police in case of emergency | |
| Programa de teleasistencia para mujeres víctimas violencia de género (ATENPRO) (Cruz Roja) | 24/7 | 971 295 000 | Avenida Gaspar Bennassar, Arquitecte, 73, 07004 Palma | mallorca@cruzroja.es | Victims of domestic violence who do not live with the person who has subjected them to abuse and who participate in local specialized care programs for victims of gender violence. Also available for minors. Mobile phone and telecommunication device with GPS system to guarantee immediate attention in emergency situations and allows users at any time to contact a centre attended by personnel specifically prepared to give an answer appropriate to the situation | English | via Social Services |
| Oficina de Asistencia a las Víctimas de Delitos (Mahón) (Justicia) | 971 368 501 | Calle Antoni Juan Alemay, 2, 07701, Mahón, Menorca | victimas.mahon@justicia.es | Attention and assistance to the needs of victims (at a legal, psychological and social level). Free public service set up by the Ministry of Justice. Its basic function is to provide comprehensive, immediate and specialized care to people who have been victims of a violent crime and against sexual freedom | Self-referral or via police. Can request their guidance before reporting to police. |