Specialist Telephone Advice from September 2025
Information for organisations interested in delivering specialist telephone advice services in Education, Discrimination, and Housing and Debt.
Applies to England and Wales
Documents
Details
Latest updates
29 January 2025 - Civil Legal Advice (CLA) Specialist Telephone Advice services procurement process opens
We have today opened a procurement opportunity to deliver Civil Legal Advice Specialist Telephone Advice services from 1 September 2025.
The Legal Aid Agency (“LAA”) is inviting Tenders to deliver CLA services in the following Categories of Law:
- Discrimination;
- Education;
- Housing and Debt.
The deadline for the submission of tenders is 5pm on 10 March 2025. To submit a complete tender organisations must submit a response to both:
- The Selection Questionnaire (SQ); and
- The relevant Invitation(s) To Tender (ITTs) for the services they wish to deliver.
The ITT documents are available in the ‘documents’ section at the top of this page. They provide full details about the procurement process, including the requirements that Applicants must meet, and the timetable for when services are to commence. Contract documentation is available at Civil Legal Advice Contracts 2025 - GOV.UK
Tender responses must be made online through the LAA’s eTendering system
Applicants may submit any questions they have via eTendering by 11.59pm on 12 February 2025. Answers will be published in the week beginning 17 February 2025.
Applicants with Technical tender questions should complete the online support form, which can be found at https://jaggaer.my.site.com/suppliersupportrequestmessaging/s/. Alternatively, the telephone number for the help desk is 0800 069 8630 and lines are open from 8am to 6pm Monday to Friday.
Previous updates
6 December 2024 - Headline intentions for specialist telephone advice services published
A headline intentions document is now available from the ‘documents’ section above. It sets out our approach for a tender opportunity planned for the 2025 Civil Legal Advice Contract to deliver specialist telephone advice as part of the publicly funded Civil Legal Advice Service.
We intend to begin the procurement process for the 2025 Civil Legal Advice Contract in January 2025 for services to commence from 1 September 2025.