DWP telephony system information: SSAC FOI response
Updated 28 February 2020
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This publication is available at https://www.gov.uk/government/publications/ssac-foi-releases-2019/dwp-telephony-system-information-ssac-foi-response
Information request
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
Response
The information you have requested is partially held.
The Committee is an independent non-departmental public body sponsored by the Department for Work and Pensions (DWP) which arranges our information technology systems and support.
The Committee is supported by a small secretariat of four staff who are on loan from DWP.
The remaining information you have requested is not available.
You may wish to re-direct your request to DWP at: freedom-of-information-request@dwp.gov.uk