To provide information about the use of Customer Relationship Management (CRM) software: SSAC FOI response
Updated 6 December 2023
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This publication is available at https://www.gov.uk/government/publications/ssac-foi-releases-2023/to-provide-information-about-the-use-of-customer-relationship-management-crm-software-ssac-foi-response
Date received: 21 July 2023
Date of response: 2 August 2023
1. Information request
1. Does your organisation use Customer Relationship Management (CRM) software? (Example: HubSpot, Salesforce, Dynamics, Other, etc.)
- Yes
- No
2. If yes, please specify which CRM(s) are used by your organisation:
- HubSpot
- Salesforce
- Dynamics
- Other (Please specify)
3. What license level/subscription does your organisation have?
4. What is the annual cost of your CRM system(s)?
5. List any job roles by (job title) within your organisation that communicate with contacts via the CRM(s) system?
6. Does your organisation work with any external agencies to manage the CRM?
7. Does your CRM integrate with other systems within your organisation? (Example: finance systems, Other CRM Systems, etc.)
- Yes
- No
8. If yes, please specify which other systems your CRM(s) are integrated with.
2. SSAC response
We do not hold the information you have requested.
The Social Security Advisory Committee (SSAC) is a statutory independent non-departmental public body sponsored by the Department for Work and Pensions.
Our information technology systems, software and support are arranged by the Department for Work and Pensions.