Support and advice for first responders: victims of terrorism
Updated 2 November 2021
© Crown copyright 2021
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/support-and-advice-for-first-responders-victims-of-terrorism/support-and-advice-for-first-responders-victims-of-terrorism
First responders, including emergency service workers, affected by a terrorist attack can access a wide range of support.
Support at work
As a first responder, you should have access to support through your employer’s occupational health services or employee assistance programme. To find out more you can talk to your line manager or human resources department.
Support outside work
If you are concerned about your physical or mental health and prefer to get support outside work, you can:
- contact the NHS psychological therapy service to self-refer in your local area
- read the NHS trauma leaflet that outlines common reactions and gives simple instructions on how to cope
- contact your GP
Support for all emergency service staff
Mind
You can call the Mind Blue Light Infoline, which offers confidential, independent, practical support and advice on mental health and wellbeing. This line is only for emergency service staff, volunteers and their families.
0300 303 5999 (local rates)
Lines are open 9am to 6pm, Monday to Friday (except for bank holidays).
Text: 84999
Local services provided by Mind also offer trauma-focused workshops and face-to-face support for emergency service staff and volunteers.
Samaritans
You can contact Samaritans if you need someone to talk to.
116 123 (free call)
Lines are open 24 hours a day, 365 days a year.
For face to face visits, go to the Samaritans website to find your nearest branch.
Support for police and fire staff
Oscar Kilo
If you are a line manager in a police force or fire service, you can access the online resource website Oscar Kilo.