Research and analysis

Survey on the effectiveness of the pay and work rights helpline

Employment Relations Research Series no 113.

• From: Department for Business, Innovation & Skills
• Published: 24 September 2010

Documents

Survey of pay & work rights helpline callers

Ref: 10/1128

PDF, 395 KB, 56 pages

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Details

Report on a survey of callers to a helpline set up to deal with enquiries and problems related to the 5 government employment rights:

• National Minimum Wage
• Agricultural Minimum Wage
• employment agency standards
• gangmaster licensing standards
• working time

The high satisfaction reported suggests that the helpline performs a valued role in resolving enquiries related to the 5 rights. This includes the role played for the wide range of enquiries that cover more than the 5 enforced rights, where the helpline passes them to an enforcement body or signposts callers to a more appropriate organisation.

Published 24 September 2010