Research and analysis

Tax credits: finalising awards

Research into tax credits customers’ understanding, opinions and likely responses to different letter styles.

• From: HM Revenue & Customs
• Published: 12 June 2013

Documents

Finalising tax credits awards

Ref: HMRC Research Report 255

PDF, 620 KB, 37 pages

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Details

Research report looking into tax credit customer initial reactions to the sample finalisation letter, and whether they understood it. Also the research helped to identify potential queries which customers may have on receipt of the finalisation letter.

Published 12 June 2013