Research and analysis

Tax credits helpline: customer experience

Research into customers' experience of the tax credits helpline using results from the 2009 panel study of tax credits and Child Benefit customers.

• From: HM Revenue & Customs
• Published: 12 August 2011

Documents

Customers' experience of the tax credits helpline

Ref: HMRC Research Report 146

PDF, 230 KB, 41 pages

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Details

This research report presents findings on tax credits recipients’ experience and views of the tax credits helpline. It is based on analysis of survey data collected as part of the 2009 panel study of tax credits and Child Benefit customers.

Published 12 August 2011