Tenant Involvement and Empowerment Standard
The Tenant Involvement and Empowerment Standard is one of four consumer standards that registered providers of social housing must comply with.
Applies to England
Documents
Details
Notice
This standard no longer applies.
It was superseded on 1 April 2024 by the Transparency, Influence and Accountability Standard.
The latest versions of all our standards are available by visiting Regulatory standards for landlords.
The Tenant Involvement and Empowerment Standard sets expectations for registered providers of social housing to provide choices, information and communication that is appropriate to the diverse needs of their tenants, a clear approach to complaints and a wide range opportunities for them to have influence and be involved.
The Regulator of Social Housing’s role is to set the consumer standards and to intervene where failure to meet the standards has caused, or could have caused, serious harm to tenants.
You can view all 4 consumer standards and the 3 economic standards on the regulatory standards page.