The Insolvency Service Annual Plan 2022 to 2023
The plan sets out our targets and priorities, which will inform all of our performance objectives for the year 2022 to 2023
Applies to England, Scotland and Wales
Documents
Details
We are pleased to introduce the Insolvency Service Annual Plan for 2022 to 2023. Last year we launched our five-year strategic plan, and this plan sets out our priorities for the second year of that strategy. It focuses on how we will support businesses and citizens and deliver against the Government’s priorities while the cost of living is increasing, and the global economic situation is uncertain.
We made good progress in the first year of our strategy and we will build on that as we work towards our ambition to be at the centre of a fair, efficient, and effective insolvency system that is a global leader in insolvency solutions for citizens and for businesses. A system that is supported by a profession that is recognised for the highest professional, technical, and ethical standards when carrying out its work.
We will continue to put customer satisfaction at the heart of our services. As part of that, we will improve on our core objective to support those in financial distress as we work with partners to develop recommendations to improve the personal insolvency regime. We will also improve the processing of redundancy payments to ensure people impacted by redundancy are not left without vital funds for any longer than necessary.
In the aftermath of the pandemic, we will continue to support economic confidence and tackle financial wrongdoing by focusing on Covid-19 Financial Support Scheme misconduct, taking robust enforcement action where it is warranted. We will also help small business by continuing to develop a suite of tools to provide education and guidance to company directors to help prevent companies from becoming insolvent.
This year we will begin the transformation of our workplaces which will enable us to modernise the service we give our customers and how we operate across the agency. Over the next five years we plan to move from 21 sites to 11 Regional Centres that will provide multi directorate, multipurpose offices with options for both individual and collaborative working across England, Wales, and Scotland. As well as providing flexible and modern offices for our customers and people, this initiative will deliver significant savings of £2.9 million every year for the next 5 years, and an estimated overall saving of £23 million.
Transforming our workplaces will also support our contribution to national government targets and international agreements on sustainability and improve the environmental, social, and economic sustainability of the Agency.
Our ambitious plans will be successfully delivered by our dedicated, professional, and flexible workforce supported by modern technology and our investment in skills.
This will be a challenging year, but we are confident that we can achieve the objectives set out in this ambitious plan and deliver the quality services and excellent support that our customers and stakeholders expect.
Dean Beale
Chief Executive
Mark Austen
Chair of the Insolvency Service Board