Guidance

The Service Complaint Process

The Service Complaint Process provides a way of dealing with complaints relating to life in the armed forces.

• From: Ministry of Defence
• Published: 27 October 2021
• Last updated: 15 June 2022 — See all updates

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The Service Complaint Process

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The Service Complaint Process

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Details

The Service Complaint Process (the SC Process) provides a way of dealing with complaints relating to life in the armed forces.

As part of wider reforms to the SC Process, this easy-read guide has been developed to provide an accessible short summary of the process and what you can expect from it.

This guidance will be regularly reviewed and updated to reflect future changes as transformation of the process develops. If you would like to find more detailed information, this can be found in JSP 831.

Published 27 October 2021
Last updated 15 June 2022 + show all updates

1. 15 June 2022

   Updated: The Service Complaint Process.

2. 27 October 2021

   First published.