Research and analysis
The technology-led transformation of competition and consumer agencies: the CMA’s experience
A discussion paper by the Chief Data and Technology Insight Officer of the CMA, Stefan Hunt.
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Details
This discussion paper discusses technology-led change in competition and consumer agencies driven by the formation of data and technology units and the hiring of ‘technologists’. It focuses primarily on the experience of the Data, Technology and Analytics (DaTA) unit in the UK’s Competition and Markets Authority (CMA). The paper:
- explains how the unit has grown to include the disciplines of data science, engineering, technology insight, behavioural science, eDiscovery and digital forensics
- highlights how the unit has brought value to cases, and draws lessons for how similar units can succeed.
- outlines the main issues and design choices when founding a data and technology unit in an agency
- considers how competition and consumer work will be affected, including 2 potential gamechanger impacts of hiring technologists
The discussion paper represents the views of the individual author, and should not be taken to represent the collective view of the CMA.