Guidance

Tiered application service: caseworker guidance

Tells HM Passport Office staff about the tiered application service and the different service levels we offer.

• From: HM Passport Office
• Published: 9 November 2021
• Last updated: 27 October 2022 — See all updates

Documents

Tiered application service: the service levels we provide (accessible version)

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Tiered application service: the service levels we provide

PDF, 381 KB, 31 pages

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Details

This guidance tells HM Passport operational staff about TAS (tiered application service). We use TAS to describe the different service levels we provide, including:

• what the different service levels are
• who can apply for what service level
• who can upgrade their application to another service level
• when to downgrade an application service level
• TAS exceptions

Published 9 November 2021
Last updated 27 October 2022 + show all updates

1. 27 October 2022

   Added accessible version.

2. 26 October 2022

   This guidance has been updated, including the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

3. 3 October 2022

   Accessible version added.

4. 9 November 2021

   First published.