Guidance

Trade unions: claims management services code of practice

Guidance on how trade unions should operate a claims management service for members.

From:
Ministry of Justice
Published
1 November 2006

This publication was withdrawn on

This page has been withdrawn because it’s out of date. Responsibility for the regulation of Claims Management Companies has been taken over by the Financial Conduct Authority.

Documents

Code of Practice for Trade Unions offering claims management services

PDF, 220 KB, 8 pages

Details

The code of practice outlines the most important steps you should take if you’re providing claims management services for members of your trade union.

It sets out the standards for:

  • providing advice to members up front
  • giving information about fees
  • providing information about arrangements with third parties
  • training representatives
  • handling complaints
  • keeping records

Updates to this page

Published 1 November 2006

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