Research and analysis

Understanding customers’ experience of dealing with the VOA

Ipso MORI reports on surveys of business property owners and local authorities, carried out for the Valuation Office Agency 2012 to present.

• From: Valuation Office Agency
• Published: 31 March 2013

Documents

Local authority research survey, November 2014

PDF, 361 KB, 25 pages

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Understanding customers’ confidence in the VOA’s valuations and advice: stage 2 research findings, October 2014

PDF, 414 KB, 12 pages

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Understanding customers’ experience of dealing with the VOA: headline findings from customer tracking survey 2013/14

PDF, 191 KB, 6 pages

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Understanding customers’ confidence in the VOA’s valuations and advice: summary of stage 1 research findings

PDF, 414 KB, 12 pages

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Details

Documents include:

• headline reports
• research findings

Published 31 March 2013