Understanding the Unpaid and Unaffiliated Paid Agent populations
Research with Unpaid Authorised/Unauthorised friends/family, Unaffiliated Paid Agents and Voluntary Community Sector organisations.
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Qualitative research with Unpaid Authorised/Unauthorised friends and family, Unaffiliated Paid Agents and Voluntary Community Sector organisations to inform the development of a new online self-service tax system for these agents.