Guidance
Unfair contract terms: CMA37
Guidance to help businesses make sure their contract terms and notices are fair and clear to consumers.
Documents
Details
The Consumer Rights Act 2015 updates the law on the use of unfair contract terms in consumer contracts.
This guidance for businesses will help you to understand what makes terms and notices unfair, and what the risks are if you use unfair wording. It gives advice about how you can make sure contract terms and notices are fair and clear.
In addition to this guidance, we have a series of fair terms guides that help explain what to avoid when writing your terms.