Research and analysis

Universal Credit Full Service 12 Months Plus

Research to assess the longer-term impact of UC Full Service on claimants’ attitudes and behaviours in relation to work.

• From: Department for Work and Pensions
• Published: 7 October 2024

Documents

Universal Credit Full Service 12 Months Plus Research Report 1 of 2

Ref: ISBN 978-1-78659-730-4, ad hoc RR 97

PDF, 763 KB, 83 pages

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Universal Credit Full Service 12 Months Plus Research Report 2 of 2

Ref: ISBN 978-1-78659-730-4, ad hoc RR 97

PDF, 1.63 MB, 86 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

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Details

The aim of this research is to assess the longer-term impact of UC Full Service (UCFS) on claimants’ attitudes and behaviours in relation to work, with a view to identifying further improvements to UCFS to enhance the employment outcomes for claimants. The report presents findings from three strands of research: a survey of claimants, a segmentation analysis, and follow-up depth interviews.  

Research background

The Department for Work and Pensions (DWP) commissioned this research to understand: 

• The longer-term attitudes, behaviours and knowledge of UCFS claimants at least twelve months after their initial claim (including those no longer claiming UC).
• The factors shaping these claimants’ labour market attitudes and behaviours including the interaction of different types of enablers and constraints.
• The factors affecting employment progression for claimants who have moved into work including the contribution of different work incentive features of UC and interactions with DWP. 

The survey was conducted with both in-work and out-of-work claimants in England between November to December 2020. The follow-up depth interviews took place in March 2021. 

Contribution to the evidence base

This research contributes to the body of evidence on Universal Credit that can be used to inform Policy and Programme decisions in the future.   

Research value

Findings from this research will help inform Universal Credit policy decisions by allowing the department to identify how the UCFS could be improved to enhance employment outcomes for claimants. 

Published 7 October 2024