Guidance
Unreasonable individual behaviour
This guide sets out what you can expect from us and what we expect of you when dealing with complaints, correspondence and all other contact with us
Documents
Details
The Insolvency Service is committed to providing a professional, fair and efficient service to our customers.
The main way we try to demonstrate this is in our communications with you – whether through general correspondence, dealing with complaints and all other contact with us. This document sets out what you can expect from us and, as communication is a two-way process, what we expect of you.
Updates to this page
Published 17 August 2018
Last updated 21 February 2022 + show all updates
Last updated 21 February 2022 + show all updates
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Include information on retention of unreasonable behaviour
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Updated terminology within guidance
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First published.